AI Architect – AI Chat Bot, Billing & Citizen Services

Role Overview

• Responsible for architecting and deploying a secure, AI-powered chatbot on Google Cloud to automate client’s billing processes and enhance citizen engagement through intelligent, compliant, and scalable digital services.
• Architect and design an end-to-end AI chatbot solution using Google Cloud (Vertex AI, Dialogflow, Gemini, BigQuery, Cloud Functions, etc.).
• Develop an intelligent bot to: Automate billing inquiries and workflows.
• Provide real-time, accurate responses to citizen queries.
• Implement AI bot integrations across multiple interaction channels, including web interfaces, APIs, and Google Chat within Google Workspace.
• Enable secure, authenticated, and role-based conversations via Google Chat for internal users and authorized stakeholders.
• Design escalation workflows from AI bot to live support through Google Chat and Google Meet, as required.
• Support self-service options for payments, invoices, and status tracking.
• Ensure compliance with federal data security, privacy, and accessibility standards (FISMA, FedRAMP, HIPAA where applicable, Section 508).
• Integrate the AI bot with our clients’s existing billing systems, databases, and APIs.
• Define AI governance, data management, and model lifecycle processes.
• Optimize performance, scalability, reliability, and cost efficiency.
• Establish monitoring, logging, and continuous improvement frameworks for AI models.
• Collaborate with client stakeholders, project managers, and development teams to gather requirements and translate them into technical architecture.
• Provide documentation, training, and knowledge transfer to internal teams.

Requirements

• Strong expertise in Google Cloud Platform (GCP) and AI services.
• Experience with conversational AI, chatbots, and automation platforms.
• Proficiency in AI/ML architecture, data pipelines, and API integrations.
• Knowledge of federal IT compliance, cybersecurity, and data governance standards.
• Experience designing scalable and secure cloud-based solutions.
• Strong communication and stakeholder engagement skills.

Tech Stack

• BigQuery
• Cloud
• Cyber Security
• Google Cloud Platform

Benefits

• Employees can work remotely