Key skills
ITSMServiceNowGoChange ManagementRemote Work
About this role
Role Overview
- Operate the entire Change Lifecycle (Normal, Standard and Emergency Changes)
- Validate and improve change quality, including risk and impact assessments
- Prepare meetings, facilitate them and document the outcomes
- Ensure complete and compliant documentation — including deployment plans, backout plans, test evidence and approvals
- Coordinate closely with Service Operations, Release Management, Service Level Management (SLM), Problem Management and external providers
- Monitor change KPIs and derive improvement actions
- Communicate decisions, ensure transparency and ensure governance compliance
Requirements
- Degree in Industrial Engineering, Business Informatics, IT Management or a comparable technical qualification
- Solid experience in ITIL Change Management
- Ideally experience with ITSM tools such as BMC Remedy/Helix or ServiceNow
- Structured, quality-oriented and with a strong risk awareness
- Strong communicator, confident in meeting facilitation and experienced working with international stakeholders
- Fluent in German and English
Tech Stack
- ITSM
- ServiceNow
Benefits
- Talent management – we develop your career
- Work–life balance – flexible working hours and remote work possible
- Fit and relaxed – with EGYM Wellpass
- Enjoy biking – always on the go with company bike leasing
- Green mobility – discounted mobility options with us
- Permanent (open-ended) employment contract
- Corporate benefits
- Team events