Act as the first point of contact for customer enquiries, delivering prompt, accurate, and professional support via phone, chat, and email
Demonstrate empathy, patience, and a customer-first approach when addressing questions or resolving issues
Troubleshoot customer concerns effectively, escalating more complex matters when required
Develop in-depth knowledge of Plenti’s products, services, and policies to provide clear and confident guidance
Collaborate with team members by sharing knowledge and best practices to improve overall performance
Support internal teams by providing customer insights and feedback to help drive process and product improvements

Previous experience in customer service, contact centers, or financial services is desirable
Excellent verbal and written communication skills, with the ability to explain complex information clearly and concisely
Strong customer focus with proven problem-solving and conflict-resolution abilities
Ability to thrive in a fast-paced environment while maintaining a high level of attention to detail
Comfortable using customer service platforms, CRM systems, and digital communication tools

Customer Support Specialist

Key skills