Customer Support Specialist, EMEA
Germany
Full Time
3 hours ago
No H1B
Key skills
CommunicationNegotiation
About this role
Role Overview
- Proactive support for branch offices and the dealer network in customer support
- Identification of spare parts and problem resolution
- Handling price and delivery time inquiries
- Issuing credit notes and supporting export-related customs inquiries
- Continuous optimization of existing processes
Requirements
- Completed commercial or technical vocational training
- Professional experience in a similar role
- Confident communication in German and English
- Team player with a structured and independent working style
- Strong negotiation skills and a friendly manner when interacting with people at all levels
Benefits
- Fitness discounts
- Employee offers
- Bike leasing
- Company pension plan
- Health days covering various topics
- Employee parking
- Subsidized canteen
- Free beverages