Director – Commercial Card Product Manager

Role Overview

• Play an integral role in shaping the strategic direction and execution of payment systems within our organization.
• Define and drive strategy and product development with measurable P&L impact.
• Implement and manage payment solutions that enhance customer experience and align with MUFG’s financial goals.
• Analyze payment trends, optimize platforms, and ensure compliance with regulatory frameworks.
• Work with Sr. Product Managers and Head of Commercial Card Product to develop and support the product roadmap.
• Recommend solutions for improving payment reliability, speed, and security.
• Oversee implementation and optimization of payment platforms, gateways, and methods.
• Collaborate with cross-functional teams to integrate payment strategies into broader business plans.
• Monitor payment-related financial metrics, including transaction volumes, costs, and revenue generation.
• Identify risks associated with payment systems and develop mitigation strategies.
• Ensure compliance requirements are met.
• Work closely with product teams to ensure payment features align with user needs.
• Partner with marketing to promote new payment options and educate customers.
• Collaborate with IT teams for technical support and updates on payment platforms.
• Oversee contract negotiations.
• Build out project plans, including business requirements, project planning, and managing expected ROIs.
• Oversee vendor invoicing and validation of contracts.
• Work with front-line and customer advocacy staff to ensure feedback about the product experience is obtained, analyzed, and utilized to drive product changes and enhancements.
• Assist with routine vendor management and risk management tasks.
• Help coordinate internal communications, marketing activities and schedules.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field preferred.
• Minimum of 6 years of experience in payments, financial services, or strategic roles.
• Prior Commercial Card experience is highly preferred.
• Prior exposure to eCommerce and fintech environments is highly desirable.
• Strong analytical skills to interpret data and trends.
• Excellent project management and organizational abilities.
• Effective communication and presentation skills to convey complex ideas.
• Proficiency in payment technologies and platforms.
• Thorough understanding of global payment regulations and compliance standards.

Benefits

• Comprehensive health and wellness benefits
• Retirement plans
• Educational assistance and training programs
• Income replacement for qualified employees with disabilities
• Paid maternity and parental bonding leave
• Paid vacation, sick days, and holidays