Serve as the primary contact for incoming calls and emails from prospective and current clients
Respond to inquiries about services, scheduling availability, and provider information with professionalism and care
Schedule, reschedule, and confirm appointments using our electronic medical records (EMR) system (e.g., Valant)
Track and follow up on patient inquiries to ensure timely resolution and high conversion from inquiry to appointment
Communicate with clinical staff to support provider availability, cancellations, and urgent patient needs
Provide patients with accurate information regarding intake forms, insurance, and billing contacts
Manage documentation and ensure all communication is properly logged in our EMR or communication system
Escalate complex clinical or billing questions to the appropriate internal team
Some social media posts
Other stuff we probably forgot to add but just as meaningful and important to your role ;)

1+ years of experience in healthcare customer service, medical scheduling, or front desk operations (mental health setting preferred)
Strong written and verbal communication skills, with a friendly and empathetic tone
Comfortable working in a remote environment with minimal supervision
Proficient with EMR systems, email platforms, and phone systems (e.g., Valant, Google Workspace, Dialpad or similar)
Highly organized and detail-oriented with strong follow-through
Ability to handle sensitive information with discretion and in compliance with HIPAA regulations
Prior experience working directly with clients
Be flexible and available during daytime office hours
Be accountable for assigned tasks without the need for follow-up supervision

Outpatient Mental Health Clinical Support Specialist

Key skills