Handles various inquiries and issues from clients
Receive, reproduce, and follow up on customers’ issues and provide information via different online channels
The work schedule includes 24/7 shifts, so you will be asked to accommodate this flexible timing
Collaborate with cross-functional teams to deliver comprehensive solutions to clients
Provide support to B2B customers worldwide
Provide prompt resolution to customer inquiries
Escalate customer complaints through the appropriate internal channels
Follow up promptly to ensure customer satisfaction
Maintain accurate and up-to-date records of client interactions and technical solutions

Strong communication skills, both written and verbal, in Spanish and English
Relevant experience, preferably in a B2B Support role would be considered an advantage
Able to follow outlined processes
Able to navigate in browser developer tools and interpret basic HTTP status codes
Basic knowledge of computer systems, operating systems, and software applications
Familiarity with cloud-based technologies and SaaS platforms will be considered as an advantage, but not mandatory
Willingness to work in a fast-paced environment and adapt to changing priorities
Strong time management skills, capable of prioritizing tasks effectively to meet service level agreements (SLAs) and exceed customer expectations

B2B Support Specialist, Spanish, English

Key skills