Collections Associate

Role Overview

• Responsible for monitoring and collection of outstanding invoices through direct contact and follow-up with each partner and client as assigned and pursuant to firm policy to ensure timely remittance.
• Generate and/or revise monthly client reminder statements as outlined pursuant to firm policy and departmental procedures.
• Provide reports reflecting accounts receivable analyses, DSO, potential and existing bad debt reserves, agreed upon metrics and key performance indicators based on established frequency or as requested.
• Provide budgeting, forecasting and ad hoc reporting specific to client needs, including participating in meetings with firm management.
• Work closely with senior management and report on daily activities to resolve issues before they impact collections results.
• Create estimates of projected collections and adhere to client deadlines; provide rolling updates regularly throughout the month.
• Prepare documents for write-off of accounts receivable adhering to the firm’s approval policy.
• Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate matters to be closed where appropriate; work with the departed attorney to collect open invoices.
• Research and monitor unapplied payments.
• Monitor payment arrangements to ensure compliance with payment terms.
• Develop strong working relationships with assigned Partners to provide best in class customer service support for all related client collection needs.
• Identify problems or issues in processes and implement solutions bringing bottom line results.
• Meet or exceed all assigned deadlines.

Requirements

• Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance.
• 2 or more years hands-on collections experience preferably in a law firm environment or professional services industry.
• Ability to provide high level of customer service in a fast-paced environment.
• Ability to handle a high volume of tasks maintaining attention to detail and prioritizing as necessary.
• Excellent organizational, interpersonal and communication skills, and ability to work with all levels of personnel within the firm, including Managers, Directors, and Chiefs.
• Advance proficiency with pivot tables and ability to analyze numbers within complex spreadsheets.
• Excellent time and task management skills.
• ARCS, Star Collect, Aderant, Elite or Legal Billing System experience preferred.
• Must be resourceful in developing alternative solutions and meeting deadlines in a real time, fast paced environment.

Benefits

• medical, dental, and vision coverage
• paid time off
• disability insurance
• 401(k) with company match
• life insurance
• other voluntary supplemental insurance coverages
• parental leave
• adoption assistance
• tuition assistance
• employer/partner discounts