Serve as the primary second-line iD Cloud support engineer for the US region
Act as the regional technical escalation point, embedded within a distributed global team across time zones
Take ownership of complex technical escalations and ensure timely resolution
Collaborate closely with colleagues in the Netherlands
Install, configure, and test iD Cloud mobile applications and RFID hardware
Troubleshoot API integrations, connectivity issues, and cloud-based deployment environments
Develop and maintain technical documentation, FAQs, and troubleshooting guides

3–6 years of experience in technical support, preferably within a SaaS or enterprise technology environment
Customer facing endeavor
Strong understanding of networking fundamentals (HTTP/HTTPS, APIs, mobile connectivity)
Experience working with APIs and integration troubleshooting is a plus
Valid U.S. driver’s license and eligibility for U.S. employment
Flexible availability: this role requires participation in an on-call rotation, including occasional evenings, weekends, and holidays

Technical Support Engineer

Key skills