Head of Portfolio and Planning – Tech Ops

Role Overview

• Lead and coordinate the Technology Operations portfolio covering four essential domains: Cloud Infrastructure, Networking, Service Management, and Cyber Security
• Ensure projects and initiatives are delivered on time, within scope, and aligned to business expectations
• Establish and maintain portfolio governance frameworks, including prioritization criteria, capacity planning, and dependency management
• Drive portfolio optimization to improve value delivery and resource utilization
• Monitor portfolio health metrics and implement corrective actions where necessary
• Develop and maintain comprehensive management reporting frameworks providing visibility of portfolio status, risks, and outcomes
• Present portfolio performance to senior leadership and key collaborators
• Work closely with the wider Technology teams to understand priorities and constraints
• Build and implement intake processes for Technology Operations in collaboration with functional heads
• Establish clear intake mechanisms for requirements flowing to and from other teams
• Define and detail cross-functional workflows, handoff points, and procedures for handling blocking issues
• Compose standardized processes for demand management, prioritization, and prioritisation
• Ensure alignment with enterprise portfolio management standards and methodologies
• Work alongside the extended Delivery community to develop standardized intake and partnership approaches
• Facilitate coordination between Technology Operations and other technology teams on shared dependencies
• Drive process harmonization to ensure seamless flow of work across organizational boundaries
• Contribute to Technology Operations long-term planning and roadmap development
• Identify portfolio-level risks, dependencies, and opportunities
• Support capacity planning and resource forecasting across the four pillars
• Drive initiatives to improve delivery predictability and operational efficiency

Requirements

• Proven experience in portfolio management, program management, or delivery management within technology environments
• Solid knowledge of Cloud Infrastructure, Networking, Service Management, and/or Cyber Security fields
• Demonstrated ability to manage complex, multi-workstream portfolios
• Experience crafting and implementing intake and governance processes
• Excellent collaborator management skills with ability to influence at senior levels
• Strong analytical skills with experience crafting management reporting and dashboards
• Experience working in matrix organizations and driving cross-functional collaboration
• Knowledge of portfolio management methodologies and guidelines
• Excellent communication and presentation skills
• Good to have: Experience within Technology Operations or Infrastructure functions
• Familiarity with Agile, SAFe, or other scaled delivery frameworks
• Knowledge of ITIL, COBIT, or similar service management frameworks
• Experience with portfolio management tools (e.g., Jira Align, ServiceNow PPM, Clarity)
• Knowledge of cloud platforms (AWS, Azure, GCP)
• Background in cyber security or risk management
• Project/Program management certifications (PMP, MSP, PgMP)

Tech Stack

• AWS
• Azure
• Cloud
• Cyber Security
• Google Cloud Platform
• PMP
• ServiceNow

Benefits

• Bonus scheme
• Uncapped holiday allowance
• Enhanced pension scheme
• Private healthcare
• Life assurance
• Income protection
• £1,000 annual self-development learning fund
• Invest via the Flutters Sharesave Scheme
• Enhanced parental leave