Lead and coordinate the Technology Operations portfolio covering four essential domains: Cloud Infrastructure, Networking, Service Management, and Cyber Security
Ensure projects and initiatives are delivered on time, within scope, and aligned to business expectations
Establish and maintain portfolio governance frameworks, including prioritization criteria, capacity planning, and dependency management
Drive portfolio optimization to improve value delivery and resource utilization
Monitor portfolio health metrics and implement corrective actions where necessary
Develop and maintain comprehensive management reporting frameworks providing visibility of portfolio status, risks, and outcomes
Present portfolio performance to senior leadership and key collaborators
Work closely with the wider Technology teams to understand priorities and constraints
Build and implement intake processes for Technology Operations in collaboration with functional heads
Establish clear intake mechanisms for requirements flowing to and from other teams
Define and detail cross-functional workflows, handoff points, and procedures for handling blocking issues
Compose standardized processes for demand management, prioritization, and prioritisation
Ensure alignment with enterprise portfolio management standards and methodologies
Work alongside the extended Delivery community to develop standardized intake and partnership approaches
Facilitate coordination between Technology Operations and other technology teams on shared dependencies
Drive process harmonization to ensure seamless flow of work across organizational boundaries
Contribute to Technology Operations long-term planning and roadmap development
Identify portfolio-level risks, dependencies, and opportunities
Support capacity planning and resource forecasting across the four pillars
Drive initiatives to improve delivery predictability and operational efficiency
Requirements
Proven experience in portfolio management, program management, or delivery management within technology environments
Solid knowledge of Cloud Infrastructure, Networking, Service Management, and/or Cyber Security fields
Demonstrated ability to manage complex, multi-workstream portfolios
Experience crafting and implementing intake and governance processes
Excellent collaborator management skills with ability to influence at senior levels
Strong analytical skills with experience crafting management reporting and dashboards
Experience working in matrix organizations and driving cross-functional collaboration
Knowledge of portfolio management methodologies and guidelines
Excellent communication and presentation skills
Good to have: Experience within Technology Operations or Infrastructure functions
Familiarity with Agile, SAFe, or other scaled delivery frameworks
Knowledge of ITIL, COBIT, or similar service management frameworks