Support Engineer, SAP HCM

Role Overview

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
• Provide remote-based functional support & training for SAP HCM and Payroll modules.
• Work closely with customers to understand their needs and support business change.
• Manage key assigned accounts as a technical/functional advisor.
• Collaborate with team members in a virtual environment to improve client experience.

Requirements

• 5+ years of relevant SAP experience with SAP HCM/Payroll.
• Familiar with Mexico's localization tax and regulatory requirements e.g., CFDI, ISR, IMSS.
• Good working knowledge of supporting business processes.
• Analytical problem resolution skills.
• SAP certification(s) preferred.
• Knowledge of localizations: architecture, implementation, and key functionality.
• Expertise with SAP ECC, including configuration and administration.
• Good interpersonal, presentation, and communication skills – verbal & written.

Benefits

• Compensation, bonuses, and benefits to match the skills of top-performing team members.
• Professional development opportunities.