Provide exceptional remote-based support for mission-critical SAP applications
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
Work closely with customers on a daily basis to understand their needs and support business change
Configure, present and discuss best practices and functionalities of the SAP WM and MM modules
Support client customizations and share experience and best practices advice
Develop or work with a developer to deliver application break fixes for critical product defects
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes

5+ years relevant SAP experience particularly with MM/WM Modules
5+ years direct support of application end-users in a Corporate environment
A track record of successful roles in SAP implementations, roll-outs or application support
Relevant working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills
SAP certification(s) preferred
Knowledge of maintenance/patching mechanics and SAP architecture
Demonstrable history solving complex problems across multiple modules
Fluency in both English & Portuguese is required

Support Engineer, SAP MM/WM

Key skills