Conduct outbound calls to customers with outstanding balances and resolve queries
Document customer interactions and update account information accurately
Collaborate with internal teams such as Treasury, AP, and local markets to resolve issues
Prepare and analyse reports including daily cash positions, debtors ageing, and AR reconciliations
Support audit requirements and ensure compliance with internal controls
Drive improvements in Days Sales Outstanding and reduce revenue leakage
Apply smart automation and Lean/Six Sigma techniques to optimise processes
Engage in stakeholder management and maintain transparent communication
Adhere to KPIs, TATs, and AR policies while contributing to team objectives

Holds a B.Com, Master’s in Finance, or Diploma in Finance
Experienced in AR Customer Collections and basic accounting principles
Proficient in Microsoft Excel and ERP systems (SAP)
Strong analytical and problem-solving skills
Effective communicator with both verbal and written proficiency
Understands B2B customer dynamics and debt collection processes
Familiar with telecom industry operations and AR forecasting tools
Demonstrates a proactive, collaborative, and customer-obsessed mindset aligned with the Vodafone Way

Senior Credit to Collection Analyst

Key skills