About this role

You handle customer inquiries and follow them through reliably until they are resolved.
You accept orders, verify them and process them accurately.
You prepare quotes, keep customers proactively informed and follow up until decisions are made.
You think with a sales mindset (promotions, add-ons, recommendations).
You work closely with field sales and regional technical teams.
You document thoroughly in the ERP and CRM systems and keep processes running smoothly.
You maintain commercial processes in sales in a clean and dependable manner.
You take care of export and customs issues for international orders.

You have experience in customer service, inside sales or order processing.
Or you come from a trades background (e.g., carpenter, roofer, tinsmith) and want to transition from roof work to an office role.
You are proactive, hands-on and don’t push issues aside.
You work in a structured, dependable way and stay clear-headed even when things move fast.
You are eager to learn about our products.

Inside Sales Representative – Customer Service

Key skills