Leading a team of field-based service engineers.
Ensure exceptional customer service is delivered across a geographic region operating within a set financial budget.
Manage the performance and development of your field engineers.
Contribute towards improvement initiatives and operational performance enhancements.
Responsible for customer service delivery across a geographic region against agreed KPI’s.
Positively contributing to the budgetary performance of the service operation by maximizing opportunities and minimizing costs.

Experience of successfully leading and delivering excellent customer service in a field-based environment.
Demonstrable people management, leadership, coaching and engagement skills.
Ability to flex and deliver in a fast-paced environment.
A solution focussed approach to complex operational problems.
Experience in effectively managing a range of complex tasks and priorities, simultaneously.
Proven track record in excellent facilitation, communication and engagement at multiple levels.
Ability to engage, challenge and influence stakeholders.
Is commercially astute.

Customer Delivery Manager

Key skills