Key skills
Agile
About this role
Role Overview
- Assess and triage requests forwarded from Level 1
- Carry out actions to resolve Level 2 support requests
- Update the necessary information in the ticketing tool
- Maintain and update documentation
Requirements
- Bachelor's degree in Computer Science (equivalent to French Bac+3)
- Proven prior experience in the field
- Strong technical and functional skills
- Comfortable communicating with users and stakeholders
- Ability to analyze user needs and requirements
- Ability to collaborate effectively with various stakeholders
Benefits
- Agile environment
- Collaborative culture
- Autonomy
- Hybrid work
- Supportive management