Own enablement strategy and execution for one or more tax software platforms
Lead onboarding, training, and adoption programs that impact product success and customer satisfaction
Mentor junior enablement team members and share domain knowledge
Provide training and support to new team members and peers
Coordinate enablement initiatives for complex product segments in partnership with product owners
Partner with Product and Customer Success to translate roadmap features into learning experiences
Develop and manage scalable onboarding journeys across multiple formats
Design, develop, and maintain high-impact enablement content that drives adoption
Evaluate and optimize program effectiveness using data insights and customer feedback
Support feature launches with communications, demos, and follow-up training
Identify gaps in enablement coverage and recommend solutions

4–6 years of experience in SaaS customer enablement, technical training, or client education
Proven ability to lead training initiatives for product launches, onboarding, or adoption campaigns
Proficiency in content development tools such as Articulate 360, ZenDesk, Salesforce, and Camtasia
Familiarity with product release cycles and agile development methodologies
Strong communication skills, including the ability to present to cross-functional stakeholders
Bachelor's degree preferred, or equivalent experience in enablement, education, or customer-facing SaaS roles
Valid driver’s license required.

Senior Consultant, Customer Enablement

Key skills