Junior Training & Implementation Consultant, Finance Graduates

Role Overview

• Begin your journey within our Software Support team, assisting customers through incoming calls, live chats, and support tickets.
• Manage your own support cases, ensuring excellent service standards and adherence to response, satisfaction, and resolution KPIs.
• Work through a structured training and development programme designed to prepare you for a consultant role.
• Conduct demos, complete assessments, and receive ongoing mentorship from experienced leaders.
• Gain practical experience through on-site visits, shadowing, and customer support.
• Learn to implement the Pinewood.AI platform across new and existing dealerships.
• Support high-quality implementation projects, ensuring smooth transitions from legacy systems to ‘Go Live’.
• Contribute to project tasks including data configuration and conversion.
• Build trusted relationships with customers, helping them maximise the value of our platform.
• Present confidently during demos, training sessions, and customer engagements.

Requirements

• Degree-level education or equivalent experience in Accounting & Finance
• Strong written and verbal English skills.
• Excellent communication and interpersonal abilities.
• A professional, confident, and customer-focused approach.
• Willingness to travel to customer sites across the UK and internationally.

Desirable Experience:

• Exposure to software or automotive environments.
• Understanding of customer service, training, or system implementation processes.
• A proactive, positive attitude with a desire to learn and grow.

Tech Stack

• Go

Benefits

You can expect full on-the-job training, a flexible work environment, and room to develop a long-term career with us.

• Competitive salary based on experience
• Bonus scheme
• Share scheme
• Hybrid working
• 25 days holiday plus all UK bank holidays
• 4x life assurance
• Enhanced family-friendly leave
• 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
• Employee Assistance Programme (EAP)
• free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
• Ongoing training & professional development
• Free onsite gym (Birmingham)
• Cycle to Work scheme
• save up to 40% on bikes and accessories through salary sacrifice
• Eyecare vouchers
• free eye test and contribution towards prescription glasses
• Regular social events
• Employee recognition and awards

**Why Join Us?****This is an excellent chance to use your dealership knowledge in a new way. By moving into this role, you can step out of day-to-day dealership accounts and instead help retailers across the UK and beyond to improve efficiency, streamline processes, and achieve more with our industry-leading platform. With continuous learning, career progression, and the opportunity to work on diverse projects, this is a rewarding next step for anyone who enjoys making a difference.

About Us:

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.