Independently perform both routine and complex business support tasks for the Plan Sponsor Support team, escalating non-standard issues to management as needed.
Adhere to established protocols, standards, and policies to ensure timely and effective operational support within a fast paced environment with tight turnaround times.
Evaluate whether customer-selected products and services align with their benefit needs and can be delivered through current systems or platforms; facilitate solutions for exceptions or non-standard requests.
Actively consults and communicates with internal constituents regarding the details associated with the new business and revision activity in a timely manner to validate and strengthen account structure.
Execute assigned techniques, processes, and responsibilities as directed.

5+ years work experience
Demonstrated organizational and time management abilities, experience in a fast-paced environment.
Excellent communication and interpersonal skills
Experience with workflow/process management tools or systems
Attention to detail and commitment to accuracy
Analytical problem-solving skills
Ability to adapt to changing priorities and deadlines
Ability to collaborate across departments and with external partner
Salesforce experience

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Front End/Back End Team Lead

Key skills