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Court Systems Support Specialist at Nevada Supreme Court | JobVerse
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Court Systems Support Specialist
Nevada Supreme Court
Website
LinkedIn
Court Systems Support Specialist
United States
Full Time
2 hours ago
$60,051 - $73,411 USD
No H1B
Apply Now
Key skills
Communication
Collaboration
About this role
Role Overview
Provide Tier 1 support for user requests, including troubleshooting, logging, and resolving basic issues.
Escalate complex issues to Tier 2 support as needed.
Manage user accounts: add, modify, and deactivate accounts; resolve username, password, and permissions issues.
Perform data entry and updates, including adding new partners, configuring codes, and correcting data discrepancies.
Assist with developing and maintaining user documentation and training materials.
Deliver user training and guidance on business processes and court system functionality.
Monitor system logs and configuration files to identify and resolve potential issues.
Support remote users and geographically dispersed systems.
Collaborate with IT staff for system maintenance, testing, and software updates.
Contribute feedback to improve policies, procedures, and workflow efficiency.
Perform other related duties as assigned.
Requirements
High school diploma or equivalent.
Experience in customer service, help desk, or technical support environment.
Strong communication and interpersonal skills, both verbal and written.
Basic computer proficiency and an eagerness to learn new applications and court technologies.
Strong attention to detail and organizational skills.
Ability to collaborate effectively in a team environment.
Preferred Qualifications: Experience in a help desk environment, including software configuration, testing, and support.
Prior experience in court, justice, or government technology environments.
Familiarity with virtual collaboration tools such as Microsoft Teams.
Benefits
Health Insurance: medical, dental, life and disability insurance programs for employees and dependents/family are offered.
Vacation: Accrual of three weeks of annual leave each year.
Sick Leave: Accrual of three weeks of sick leave each year.
Holidays: 12 paid holidays per year.
Retirement: Participation in the Nevada Public Employee Retirement System (PERS).
Deferred Compensation: The State has a voluntary deferred compensation program.
No Nevada state income tax.
Public service loan forgiveness.
Flexibility: a work-life balance beyond compare!
Apply Now
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