Court Systems Support Specialist

Role Overview

• Provide Tier 1 support for user requests, including troubleshooting, logging, and resolving basic issues.
• Escalate complex issues to Tier 2 support as needed.
• Manage user accounts: add, modify, and deactivate accounts; resolve username, password, and permissions issues.
• Perform data entry and updates, including adding new partners, configuring codes, and correcting data discrepancies.
• Assist with developing and maintaining user documentation and training materials.
• Deliver user training and guidance on business processes and court system functionality.
• Monitor system logs and configuration files to identify and resolve potential issues.
• Support remote users and geographically dispersed systems.
• Collaborate with IT staff for system maintenance, testing, and software updates.
• Contribute feedback to improve policies, procedures, and workflow efficiency.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Experience in customer service, help desk, or technical support environment.
• Strong communication and interpersonal skills, both verbal and written.
• Basic computer proficiency and an eagerness to learn new applications and court technologies.
• Strong attention to detail and organizational skills.
• Ability to collaborate effectively in a team environment.
• Preferred Qualifications: Experience in a help desk environment, including software configuration, testing, and support.
• Prior experience in court, justice, or government technology environments.
• Familiarity with virtual collaboration tools such as Microsoft Teams.

Benefits

• Health Insurance: medical, dental, life and disability insurance programs for employees and dependents/family are offered.
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employee Retirement System (PERS).
• Deferred Compensation: The State has a voluntary deferred compensation program.
• No Nevada state income tax.
• Public service loan forgiveness.
• Flexibility: a work-life balance beyond compare!