Patient Assistance Counselor

Role Overview

• The Patient Assistance Counselor is responsible for the accurate and timely assessment of uninsured and underinsured patient referrals to determine eligibility for financial assistance programs.
• Conducts patient outreach and enrollment activities, reviewing, and processing financial assistance applications, and determining eligibility based on established criteria.
• Ensures accurate documentation of patient interactions, calculates household income and assets to determine award levels, and collaborates with internal teams and external partners to facilitate timely support.
• Participates in process improvement initiatives and supports special projects aligned with organizational goals.

Requirements

• High school diploma or equivalent.
• Minimum of two years of experience in a medical business office, healthcare setting, or comparable environment required.
• Proficient in Microsoft Office Suite.
• Knowledge of basic business math principles, including calculations and percentages with ability to interpret financial statements and tax returns.
• Certified Application Counselor (CAC) designation through the Centers for Medicare and Medicaid Services required within three months of the first available CAC training period after hire.

Benefits

• Maintain accurate and up-to-date records of financial assistance applications, financial documentation, and patient correspondence.
• Health insurance