Handle a high volumes of customer queries telephonically, up to 60 calls per day.
Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all customers.
Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

Previous experience working in a customer service role.
High levels of attention to detail
Strong communication skills and the ability to build rapport with all callers
Excellent organisational skills
The ability to work to stringent customer service SLA’s and KPI’s
Demonstrating confidence and clear levels of communication.
Advanced computer skills and data entry inclusive of Microsoft suite and notably Excel.
Displaying proactive attributes and career aspirations.

Customer Service Advisor

Key skills