Financial Aid Coordinator

Role Overview

• Evaluates, reviews unpaid aid to students in accordance with federal, state, and school regulations, policies, and operating guidelines.
• Helps assist with the collection of documentation as needed.
• Responsible for overseeing all financial aid reporting, Title IV packaging, VA certifications, unpaid disbursements, NSLDS reporting, and ensuring timely processing of any required financial aid adjustments.
• Analyzes and evaluates financial viability of student’s accounts.
• Reviews unpaid aid, collects any missing documents and assists in clearance of C-Codes and Verifications.
• Completes any necessary training with VA and Department of Education.
• Maintains historic documents and data regarding financial aid files according to federal guidelines.
• Adheres to and is knowledgeable on appropriate guidelines relating to FERPA and CIAT policy on the release of records and information to a third party.
• Reviews and assesses eligibility of applications for financial aid; exercises professional judgment to determine whether adjustments should be made.
• Reviews for accuracy and provides signature approval/disapproval of loan applications, promissory notes, and other financial documents.
• Conducts exit interviews, in accordance with school, state, federal, and other agency guidelines.
• Monitors, approves, and/or revises all financial aid packaging for all qualified applicants in accordance with federal, state, institutional and other policies and procedures.
• Provides information on the telephone, and through electronic chat, to students, prospective and current students, and families regarding student financial aid, and account balance.
• Utilizes the student management system to record all student account information.
• Reviews Finance section in ASER and ensures documentation for all standards is complete, accurate and well written.
• Ensures a student’s finance status is up to date by working with Student Services Department on any student status changes.
• Places a financial hold/lock when there are outstanding balances and works with the student to collect payment plans and/or missing document to clear the issue.
• Identifies areas of deficiency and brings creative solutions.
• Works to financially clear all student files for repacks by collecting documents to clear verifications/c-codes.
• Uploads documents and works with FAS (third party agency) to ensure all files are cleared and ready to be disbursed.
• Prepares and submits all required reports to FAS in a timely and accurate manner.
• Ensures student accounting/ledger information is accurate and up to date in student database.
• Adheres to finance policies and procedures to ensure compliance with Title IV and accreditation approval.
• Compiles documents and files for accreditations and internal/external audits.
• Adheres to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met.
• Follows communication guidelines to ensure high levels of customer satisfaction and professionalism.

Requirements

• Preferred bachelor’s or associate degree and four years related experience; or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above duties.
• Broad knowledge of federal financial aid programs and recordkeeping requirements.
• Knowledge of higher education processes, supervisory and personnel practices, communication techniques and computer software.
• General knowledge of accounting practices, data processing and computer applications.
• Detail oriented, outstanding research and analytical skills.
• Ability to multitask.
• Works with a sense of urgency, while engaging and listening to experts.
• Exhibits a high degree of flexibility in adapting to a rapidly changing environment.
• Problem solve rapidly and effectively.
• Strong organizational skills with the proven ability to prioritize.
• Process tasks in a timely manner.
• Work independently with minimal supervision.
• Capability to handle confidential and sensitive information, following confidentiality guidelines.
• Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others.
• Ability to communicate effectively and professionally with other team members.
• Team players with a positive, can-do attitude.
• Proficient in the use of standard Microsoft Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project and ability to learn additional software products.
• Self-motivated with a strong work ethic, dedicated to quality, quantity, results and timeliness.
• Demonstrated ability to anticipate needs and exercise independent judgment.
• Excellent analytical skills, problem resolution skills and general business acumen.
• Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture.

Benefits

• No specific benefits mentioned