Network Operations Center Technician

Role Overview

• Monitor the health of the entire network and support Service Assurance Repair in a 24x7x365 environment.
• Responsible for the creation and coordination of an Outage Parent ticket in case of an Outage situation.
• Engage in carrier and tech dispatches, working with vendors, and Operations Engineering.
• Respond to incoming support requests from internal and external departments as needed.
• Interact with various carriers, creating tickets over phone/email/ebonding and escalating accordingly until resolution.

Requirements

• Minimum of five (5) years of experience as a telecommunications technician or related discipline preferred.
• Advanced working knowledge of network operations and equipment, preferred.
• CompTIA Network+, Cisco CCNA, Cisco CCNP, Adtran ATSA, Adtran ATSP, Juniper JNCIA and/or Juniper JNCIP certifications, preferred.
• Familiarity with Central Office/Colocation scenarios, wiring (copper & fiber), cages, racks etc.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave