Manage the finance administration mailbox and respond to queries within agreed service levels
Issue invoices on a bulk and ad hoc basis
Send payment receipts to clients and brokers
Accurately allocate and record payment confirmations
Respond to payment-related queries and follow up on outstanding items
Provide payment verification details in line with company procedures
Issue new and one-off payment links
Adjust premium frequencies according to approved processes
Assist with payment mandate setup and troubleshooting
Send reminders for outstanding premiums in line with policy timelines
Monitor debtor listings to prevent policy lapses due to non-payment
Process policy cancellations where required
Handle reinstatement cases for lapsed policies
Investigate and resolve failed payments, including Flywire-related matters

Previous experience in finance administration, billing, or debtor management (insurance or financial services)
High attention to detail and strong organisational skills
Excellent written communication and professional email etiquette
Comfortable working independently in a remote or hybrid setup

Finance Administration Officer

Key skills