Develop a delivery experience plan and aid our internal teams and delivery partners in meeting their goals
Measure, monitor and analyze delivery related customer experience KPIs and detect customer needs, pain points and root causes for both existing and potential customers
Identify personas and map customer journeys to identify gaps in as-is and to-be journeys across all touchpoints, and create preventive actions for delivery process pain points
Research and follow customer experience trends & best practices, develop projects that will improve the delivery experience journey
Interpret and synthesize customer feedbacks from various sources (surveys, operational data, contact center data, social media etc.)
Work with internal teams (CX, IT, business development etc.) to ensure that gaps in the delivery experience are filled

Bachelor’s degree from reputable universities (engineering, business administration, economy, etc.)
Project management experience is a must
Masters degree is a plus
Minimum 2 years of experience in service sectors e.g. e-commerce, logistics
E-commerce experience is a plus
Customer and solution-oriented
Completed military service for male candidates.

Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Customer Experience Development Professional

Key skills