Lead technical development on Service Cloud and Health Cloud: 360° patient view, case management, and omnichannel support
Implement and configure Agentforce with generative AI for phone support, service automation, supervisor insights, and task management
Build process automations (Flows, Process Builder, Apex Triggers) for appointment scheduling, confirmations, cancellations, and lead management
Configure and customize Einstein Bots for WhatsApp support with generative AI
Implement Health Cloud features: longitudinal patient record, clinical encounters, eligibility, social determinants, and care plans
Participate in refinement and estimation sessions for epics and user stories
Mentor mid-level and generalist developers within the squad
Ensure code quality, adherence to best practices, and unit test coverage (TDD)

5+ years of Salesforce development experience (Apex, LWC, Visualforce, Flows)
Experience with Service Cloud and Health Cloud (highly desirable)
Knowledge of Agentforce / Einstein Bots / generative AI within Salesforce
Experience with integrations using REST/SOAP APIs and the event-driven platform
Salesforce certifications: Platform Developer I/II, Service Cloud Consultant, Health Cloud Accredited Professional
Experience in the healthcare domain is a plus
Fluent Portuguese; intermediate/advanced English

Health and dental insurance;
Meal and food allowance;
Childcare allowance;
Extended parental leave;
Partnerships with gyms and health & wellness professionals via Wellhub (Gympass) / TotalPass;
Profit-sharing (PLR);
Life insurance;
Continuous learning platform (CI&T University);
Employee discount club;
Free online platform dedicated to physical and mental health and well-being;
Pregnancy and responsible parenthood course;
Partnerships with online course platforms;
Language-learning platform;
And many more

Senior Salesforce Developer, Core

Key skills