Design and develop advanced dashboards and reports in Tableau connected to the project's data sources (Salesforce, Data Cloud, external systems)
Create executive visualizations: loss ratio (claims), portfolio management, customer scoring, churn prevention, financial analysis
Develop operational dashboards: SLA metrics, service queues, average handling time (AHT), NPS, scheduling volume, no-show rate
Configure data connections with Salesforce CRM Analytics and Data Cloud
Implement program metrics dashboards (delivery time, cycle time, quality, custom KPIs)
Create retention dashboards and predictive churn analytics
Ensure dashboard performance and usability for different user profiles (operational, managerial, executive)
Train key users on how to use the dashboards

3+ years of experience with Tableau (Desktop, Server/Online, Prep)
Experience with Tableau-Salesforce connections and Tableau CRM (formerly Einstein Analytics)
Strong knowledge of data modeling for analytics and SQL
Experience building dashboards for the healthcare sector or payers/operators is a plus
Tableau Desktop Specialist or Tableau Data Analyst certification (desirable)
Skill in data storytelling and visualization design
Intermediate English

Health and dental insurance
Meal and food allowance
Childcare assistance
Extended parental leave
Partnerships with gyms and health & wellness professionals via Wellhub (Gympass) / TotalPass
Profit Sharing (PLR)
Life insurance
Continuous learning platform (CI&T University)
Discount club
Free online platform dedicated to promoting physical and mental health and wellbeing
Pregnancy and responsible parenthood course
Partnerships with online course platforms
Language learning platform
And many more

Senior Tableau Developer/Analyst – Salesforce, CRM

Key skills