Handle initial contacts via the IVR, chat and phone;
Log and route tickets according to established procedures;
Assist users in resolving basic operational questions and doubts.
Requirements
We work every day to build a relationship of trust with our clients, so it’s important that you enjoy activities involving providing support to the brands that trust Linx;
We need you to be agile and able to handle multiple interactions and connections without delay;
Previous experience in customer-facing roles;
Basic knowledge of SQL;
Previous experience or skills in IT.
Tech Stack
SQL
Benefits
Hybrid work schedule to help you balance routine, focus and quality of life.
Meal and food allowances, because good energy starts on the plate.
Birthday day off so you can celebrate in your own way.
Tuition assistance and access to optional courses to keep developing.
Férias & Co, with exclusive perks to help you make the most of your time off.
Bebê #soulinx a Bordo, a program offering care and benefits for new mothers and fathers during this important time.
Meu Pet Club, because your pet is part of the family, with benefits and perks to care for your best friend.
Wedding gift to celebrate the big moments in your life.
Comprehensive medical and dental coverage to take care of your health end-to-end.
Life insurance, providing extra peace of mind for you and your family.
Acolhe 360, a complete employee support program with a multidisciplinary team.
Conexa Saúde, our digital hospital available anytime at no cost.
Medication benefit with up to R$ 200 per month subsidy via a 100% digital process that integrates consultation, prescription and purchase through Hospital Virtual Verde.
WellHub, partnerships with gym networks so you can take care of body and mind.
Allya, offering great discounts at thousands of establishments across Brazil.