Partners with Sales, Commercial, and CRO leadership to identify and prioritize high-impact GTM process improvements aligned to revenue objectives
Helps define and refine scalable operating models across core Lead-to-Cash process areas
Develops lightweight business cases and ROI assessments to inform prioritization decisions
Collaborates cross-functionally to translate strategic initiatives into clear process, policy, and system requirements
Leads design and documentation of global process standards across key GTM domains (e.g., qualification, opportunity management, pricing, approvals, renewals)
Defines roles, responsibilities, stage criteria, and handoffs across functions to eliminate ambiguity and friction
Establishes governance structures and ensures consistent global adoption of standardized processes
Drives continuous improvement by identifying breakdowns, root causes, and opportunities for simplification
Partners with CRO and cross-functional teams (Sales, CS, Commercial, Finance, Legal, Technology) to execute prioritized initiatives
Translates business needs into actionable requirements and collaborates with digital/technology teams through implementation
Supports rollout of new processes and ensures alignment with enablement and communication plans
Measures impact of changes using defined success metrics and drives iterative refinement
Acts as a trusted advisor to Sales and CRO leaders on GTM process effectiveness and scalability
Works closely with CRO and Technology teams to ensure process, policy, and system alignment
Considers up
and downstream impacts of process changes across the full customer lifecycle
Requirements
Bachelor's degree required
7 + years of experience in GTM transformation, Sales Operations, Commercial Operations, Revenue Operations, Customer Operations, or similar
Demonstrated experience designing and operationalizing process improvements across key GTM functions
Experience supporting or leading cross-functional transformation initiatives
Benefits
Insurance: You may enroll in health, life, disability and voluntary plans designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Employee Assistance Program: An Employee Assistance program is available to all employees.
Canada Core Benefits: Healthcare coverage designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).