GTM Business Process Architect – Manager

Role Overview

• Partners with Sales, Commercial, and CRO leadership to identify and prioritize high-impact GTM process improvements aligned to revenue objectives
• Helps define and refine scalable operating models across core Lead-to-Cash process areas
• Develops lightweight business cases and ROI assessments to inform prioritization decisions
• Collaborates cross-functionally to translate strategic initiatives into clear process, policy, and system requirements
• Leads design and documentation of global process standards across key GTM domains (e.g., qualification, opportunity management, pricing, approvals, renewals)
• Defines roles, responsibilities, stage criteria, and handoffs across functions to eliminate ambiguity and friction
• Establishes governance structures and ensures consistent global adoption of standardized processes
• Drives continuous improvement by identifying breakdowns, root causes, and opportunities for simplification
• Partners with CRO and cross-functional teams (Sales, CS, Commercial, Finance, Legal, Technology) to execute prioritized initiatives
• Translates business needs into actionable requirements and collaborates with digital/technology teams through implementation
• Supports rollout of new processes and ensures alignment with enablement and communication plans
• Measures impact of changes using defined success metrics and drives iterative refinement
• Acts as a trusted advisor to Sales and CRO leaders on GTM process effectiveness and scalability
• Works closely with CRO and Technology teams to ensure process, policy, and system alignment
• Considers up
• and downstream impacts of process changes across the full customer lifecycle

Requirements

• Bachelor's degree required
• 7 + years of experience in GTM transformation, Sales Operations, Commercial Operations, Revenue Operations, Customer Operations, or similar
• Demonstrated experience designing and operationalizing process improvements across key GTM functions
• Experience supporting or leading cross-functional transformation initiatives

Benefits

• Insurance: You may enroll in health, life, disability and voluntary plans designed for you and your eligible family members.
• Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
• Employee Assistance Program: An Employee Assistance program is available to all employees.
• Canada Core Benefits: Healthcare coverage designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
• Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).