Provide senior technical leadership by Contributing to the ServiceNow roadmap and offshore development teams, assisting development squads in resolving complex technical issues throughout all stages of the project lifecycle.
Understand new release features and recommend or assist in implementing the latest functionalities to streamline daily activities and ensure alignment with the ServiceNow roadmap
Support the development team by offering technical guidance, setting up review processes for new developments and existing products and services, prioritizing tasks, and allocating work accordingly.
Validate and review the team’s design work to ensure architectural conformance
Review solutions to ensure full integration across all aspects and hold accountability for the solution within a domain or cross-domain, ensuring consistency in architecture and technical processes.
Performs functional and process rationalization of ITSM and CSM by working with the PO`s and process owners to ensure we deliver a pan BT product.
Continuously expand knowledge of ServiceNow platform through certifications, webinars, case studies, training, community engagement, and other resources.
Demonstrate expert development practices on the ServiceNow platform, particularly in ITSM, CSM , Portal and AI\PI
Develop and deploy ServiceNow solutions across various business domains, product portfolios, and IT platform estates that support end-to-end solutions.
This involves understanding the internal and external system impacts, evaluating the effects of changes, and managing the technical integrations between ServiceNow and the broader BT architecture estate, while adhering to governance policies, architecture standards, and frameworks.
Requirements
Sound knowledge on ServiceNow components.
Javascript knowledge
Portal components and their interaction with each other
ServiceNow new products with each release
Operational understanding / experience of ITIL processes.
Better understanding of how ServiceNow can be used better in BT landscape
Experience of project delivery in an agile environment.
Ability to work in collaborative team environments
Evidence of being able to plan and manage delivery in a complex multi project environment.
Experience of leading cost saving activities
Ability to lead efforts that significantly improve customer experience.
Understanding of Regulatory compliance and governance protocol.
Strong Service / Technical background at a mid / senior level.
Tech Stack
ITSM
JavaScript
ServiceNow
Benefits
Annual On target bonus 10% (personal and company multipliers)