About this role
Role Overview
- Develop and provide excellent customer service to internal and external customers at all times
- Manage documents for accuracy, such as dates, times, location, counts and related information
- Update operational/customer transportation data in software systems and applications
- Utilize databases, logs, and other sources to locate and verify information
- Manage forms, labels, billing, invoices and related documents to ensure timely processing
- Track orders and information through systems, vendors and related sources
- Ensure compliance with company policies and procedures and maintain a safe and effective work environment
- Assist with identifying potential operational or service concerns, notify appropriate co-workers and assist with resolution
Requirements
- High School graduate or GED
- Two years of office experience in a logistics/transportation environment
- Basic proficiency in Microsoft Office, Internet, web-based and job specific software applications
- Ability to enter, review and verify documentation and information
- Ability to prepare logs, reports and documents
- Knowledgeable of customer service principles and practices
- Understanding of operational and support principles and practices in a related supply chain environment
- Capable of operating in a fast pace environment and in both a team and individual contributor environment
- Ability to communicate with co-workers to provide and receive direction
Benefits
- Competitive Paid Time Off
- 401(k)
- health insurance
- Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
- Company paid life insurance
- Accident insurance
- Short
- and long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance
- AD&D coverage
- Buy-up short
- and long-term disability
- Critical illness insurance
- Identity theft and legal plan
- Flexible Paid Time Off programs including company paid holidays
- Tuition reimbursement program