Identify revenue growth and cost optimization opportunities across business units
Develop data-driven strategies to improve performance, productivity, and client outcomes
Monitor strategy execution and recommend corrective actions when performance gaps are identified
Support the development and alignment of divisional strategic plans
Analyze operational data to identify trends, risks, and improvement opportunities
Assist in developing performance measures and tracking processes to support informed decision-making
Support financial forecasting and staffing models aligned with business needs
Contribute to contract performance oversight and client scorecard management
Partner with Operations to translate system functionality into workflow and strategy optimization
Work alongside Analytics to implement best practices and enhance reporting clarity
Assist with RFI/RFP processes in collaboration with Finance, Operations, Sales, and Marketing
Communicate insights, observations, and recommendations clearly to leadership and stakeholders
Support strategy development across multiple communication channels
Ensure strategies align with client requirements and regulatory standards
Maintain adherence to corporate objectives, SOPs, and applicable federal, state, and local regulations

Bachelor’s degree or equivalent relevant work experience required
Must be able to obtain government clearance after hire
US Citizenship is required by the US government in order to obtain government clearance
2+ years of experience in the collections industry preferred; specific client knowledge is a plus
Experience in analytics, operations strategy, or performance optimization strongly preferred
Ability to get IRS and Treasury clearance is strongly preferred
Strong analytical thinking and problem-solving abilities
Conceptual thinking with the ability to translate strategy into execution
Understanding of database structure and system functionality
Project management capability with attention to detail
Strong verbal and written communication skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Technical curiosity and ability to learn system capabilities quickly
Demonstrated leadership presence and ability to influence outcomes

Operations Strategy Analyst

Key skills