Supports the successful implementation of complex financial institution debit and/or credit projects through technical tasks and quality checks.
Leads client consultation on business and technical requirements and incorporates them into the project plan.
Completes Gap Analysis to define system set-up requirements.
Provides consulting and guidance to clients for meeting their business requirements.
Communicates between technical groups at client and vendor locations and data maps technical files between systems.
Ensures technical tasks are completed accurately and on time.
Identifies and reports outstanding issues to the project manager and assists with issue resolution.
Ensures quality in the implementation process and communicates technical aspects with vendors and internal teams.
Validates system parameters, conducts testing, and modifies program parameters as necessary.
Provides technical support during design, development, and implementation phases of the project.
Develops working relationships with clients and internal partners to effectively communicate and deliver complex project implementations.

Bachelor’s degree in related field and/or equivalent combination experience and education required.
Training in Six Sigma Methodology and project management certification preferred.
Seven (7) years of related experience in the payment processing industry required.
Thorough understanding of payment card products, support services and processes required.
Five (5) years of related experience in business or system analysis required.
Three (3) years of client facing project support experience required.
Experience required completing card processing conversions that require migrating data from one processing platform to another.

Client Delivery Analyst III

Key skills