Senior Product Manager, Customer Tools

Role Overview

• Working closely with the Product Director to define and refine product vision, goals and KPIs, ensuring alignment with the business strategy
• Working with the research team to undertake market and competitor benchmarking , and identify relevant digital trends or disruptors
• Influencing a cross-functional team comprising business SMEs, Product Managers/Owners, Technology and Marketing across the product development lifecycle to design, deliver, launch, optimise and sunset capabilities/solutions based on strategy, data and insights
• Fostering a culture of innovation and advocate the customer experience, partnering with Design and Engineering Managers to deliver best-in-class solutions
• Defining the initiatives supported by business cases and drive discovery across exploration and solution design phases, incorporating problem-solving and technical assessments
• Leading Product Managers/Owners across the experience design, development and testing phases, ensuring quality and pace
• Driving cross-team collaboration for go-to-market, inputting on the strategy and communication plans
• Ensuring all necessary approvals are obtained at key stage gates of the product development framework
• Working with Data Analytics team and Product Managers/ Owners to ensure data availability to drive performance across mobile apps and web portals , feeding into the wider end-to-end product metrics and business goals
• Telling the product story through regular reporting covering design, development and performance as well as facilitating product demos
• Making decisions based on data, insights and experience , supporting Product Managers/Owners with prioritising the roadmap
• Working with front-line teams to continuously monitor customer feedback and drive the required actions

Requirements

• Passionate about the customer , solving complex problems, and influencing beyond organisational boundaries
• 5+ years of hands-on product management experience in mobile applications and website portals
• 2+ years of experience leading product strategy
• Experience of working in Agile , applying Design Thinking , Rapid Application Development, and Continuous Product Development techniques
• Technical knowledge of payment products and digital tools
• Excellent communication skills – written and presentations
• Proven ability to navigate complex matrix organisations and technical landscapes, demonstrating drive and resilience.

Benefits

• 8 holiday allowance a year;
• A commuting allowance of € 0,23 per km when the travel distance to the office is more than 5 km;
• A parking space next to our building if (upon request);
• 27 vacation days per year based on full-time employment;
• 2 volunteering days;
• Every six months, a bonus day if you have not been ill;
• Non-contributory pension plan;
• Disability insurance;
• Company fitness with a maximum contribution of €35 per month. More information about the scheme can be found at www.bedrijfsfitnessnederland.nl . The Corpay code is: TCN8811;
• Company bike scheme;
• Fresh fruit in the office
• Remote work (3 days in office, 2 days home)