Inside Sales Representative

Role Overview

• Achieve performance goals for assigned territory
• Increase sales in assigned territory and develop new business opportunities
• Initiate minimum number of outbound calls per day to customers within assigned territory as determined by management
• Collaborate with Field Sales to provide a positive customer experience
• Call on new prospective customers to uncover new opportunities
• Effectively present and launch new products and programs to customers
• Demonstrate outstanding call quality through customer focused selling using outstanding presentation skills and effective communication
• Utilize product knowledge and sales skills to identify and meet customer needs
• Demonstrates effective selling techniques, utilizing a variety of digital platforms
• Prepare and utilize sales tools to maximize effective customer presentations
• Accurately and timely maintain databases for all accounts based on customer communications and account attributes.
• Interact successfully with customers, sales professionals, and other team members
• Expand relationships within accounts to include all levels of customer decision makers and stakeholders
• Collaborate with field sales and manager as necessary
• Handle customer inquiries (shipping, product availability, etc.) as they occur
• Demonstrate effective and consistent follow up with customers including, but not limited to, awareness of all products available, new product launches, and specials that are currently available
• Assists field sales organization on sales related activities
• Promote excellence by providing a superior customer experience
• Complete all sales training requirements, including all product related training programs, and compliance training
• Participates in any and all reasonable work activities as assigned by management.

Requirements

• Bachelor’s Degree Required (Business or Communications preferred)
• 2+ years’ virtual sales or customer service experience (Healthcare or Telemarketing industries highly desirable)
• Practical business understanding to help identify customer needs to deliver results, having demonstrated strong business acumen and professionalism
• Exceptional customer service skills
• Strong time management and organizational skills; ability to manage multiple tasks simultaneously
• Ability to communicate with management, peer groups and customers in a collaborative style
• Effective verbal and written communication skills to include effective communication with senior executives and key decision-makers
• Intermediate skill set with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with ERPs (SAP preferred), CRMs (Salesforce.com preferred) and knowledge of other database concepts
• Demonstrated ability to prioritize and execute tasks in a dynamic environment
• Ability to work flexible hours and weekends to meet business/customer needs
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
• Must have the ability and willingness to travel based on business need (approximately 20-25% – Air/Auto travel).

Tech Stack

• SFDC

Benefits

• medical, dental and vision coverage
• life insurance
• disability
• 401K with company contribution
• wellness program