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Client Service Analyst – Junior at Vertem | JobVerse
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Client Service Analyst – Junior
Vertem
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Client Service Analyst – Junior
Brazil
Full Time
1 hour ago
Apply Now
Key skills
Salesforce
CRM
Workday
Communication
Sales
About this role
Role Overview
Provide first-level customer support via phone or internal systems;
Log and track requests, questions and complaints promptly and courteously;
Perform concierge duties to handle critical issues or participant rescues;
Maintain clear, professional communication, always prioritizing customer satisfaction;
Open, monitor and close tickets in systems (e.g., Service Desk, Salesforce, CRM, etc.);
Coordinate with internal departments (technical, sales, procurement, etc.) to ensure customer requests are resolved;
Ensure SLA deadlines are met and inform customers about the progress of their requests;
Support administrative processes related to customer service, such as sending reports, updating customer records and document control;
Keep records of interactions, incidents and feedback up to date;
Monitor the customer journey after delivery of services/products;
Identify opportunities to improve customer service or internal processes that impact the customer experience;
Generate basic performance and customer service reports (number of tickets, types of requests, resolution times, etc.);
Assist in analyzing service metrics and propose basic improvements;
Requirements
Bachelor's degree in Business Administration, Finance or related fields;
Intermediate knowledge of Microsoft Office;
Experience in Customer Service;
Benefits
Flex Office – 2 days remote and 3 days in-office.
Birthday day off – Your special day the way you prefer + points in our Marketplace.
Flexible working hours – More autonomy to organize your routine.
Health and dental insurance (SulAmérica).
Life insurance (SulAmérica).
Psychological counseling – Access to a platform with therapists.
On-site massage – A moment of relaxation during your day.
Relaxation room – To recharge your energy.
TotalPass – Access to gyms and physical activities.
Fresh fruit in the office – For a healthy snack during the workday.
Flexible Meal/Food Allowance – BRL 43.64 per day.
Childcare allowance – For children up to 5 years old.
Commuting allowance, parking or company shuttle – Mobility guaranteed.
Qulture.Rocks – Performance management and development platform.
Education assistance – After 12 months with the company, we invest in your learning.
Inspiring and disruptive culture – A dynamic, collaborative and innovative environment.
Newborn kit – A special gift for new parents.
Internal events and engagement activities – Company gatherings and team bonding moments.
Exclusive benefits on special dates – Because every special moment deserves to be celebrated!
Apply Now
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