Build and maintain strong, long-term partnerships with key decision-makers and stakeholders ensuring trust, satisfaction and strategic alignment.
Develop, implement and maintain tailored account plans that align with client goals, business objectives, and industry trends.
Collaborate with internal teams (sales, product development, marketing, customer support, etc.) to ensure seamless execution of client deliverables.
Identify and act on opportunities for account growth, upselling, cross-selling, and renewals.
Represent the client’s interest internally by incorporating their feedback into service improvements.
Proactively identify challenges, develop strategic solutions, and resolve issues to maintain strong client relationships and business continuity.
Monitor and analyze account performance metrics including revenue growth, client satisfaction, and retention.

Typically requires 5-10 years of experience in account management, sales, or a related field, with a proven track record of managing high-value accounts.
Strong verbal and written communication skills to effectively engage with clients and internal teams.
Ability to identify issues and offer strategic solutions quickly, with a focus on customer satisfaction and business impact.
Strong skills in analyzing data and providing actionable insights to improve account performance.
Skilled at negotiating terms and contracts to create mutually beneficial outcomes for both the company and client.
Experience with CRM software (e.g., Salesforce) to manage accounts and track customer interactions.
A bachelor's degree and/or master's degree in healthcare, business, marketing, or a related field is often preferred, though relevant experience may be considered in place of formal education.

Account Executive, Customer Success

Key skills