Execute new customer onboarding technical workstreams, including discovery support, build plans, cutover coordination, and post-go-live validation.
Implement, administer, and troubleshoot Windows Server services including Active Directory Domain Services, Group Policy, file and share permissions, and server role migrations.
Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, licensing, mail flow, and mail filtering.
Implement and manage endpoint and device configuration through Microsoft Intune (enrollment, policies, compliance, application deployment).
Perform data migrations including file server migrations, mailbox moves, SharePoint/OneDrive migrations, and related user impact planning and validation.
Support virtualization and compute platforms (VMware and/or Hyper-V) including host and VM lifecycle operations, resource troubleshooting, and migration support.
Maintain a foundational understanding of networking concepts (VLANs, VPNs, subnets, DHCP, firewalls) to coordinate effectively with senior network engineers and troubleshoot connectivity dependencies.
Serve as an escalation engineer for the Service Desk for complex Windows, identity, and Microsoft 365 issues; document findings and drive issues to resolution.
Participate in an on-call rotation and perform after-hours maintenance windows as required for upgrades, cutovers, and incident response.
Create and maintain project documentation and as-built records (network diagrams, configurations, runbooks) and ensure timely, accurate ticket notes and time entry in the PSA system.
Follow established change control practices, security standards, and customer-specific requirements; proactively identify risks and recommend remediation or follow-on project work.
Provide clear customer communication, including status updates, outage/downtime planning, and handoff notes to the Service Delivery team.
Share knowledge with teammates through peer review, documentation, and internal enablement sessions.
Requirements
5+ years of experience in systems administration with hands-on Windows domain services and Microsoft 365 administration; networking fundamentals required.
Advanced knowledge of Windows domains, Active Directory, Group Policy, file permissions, and Windows Server administration (build, migrate services, decommission).
Strong knowledge of public and internal DNS, DHCP, and identity-related troubleshooting.
Proficient administration of Microsoft 365 (Teams, SharePoint, Exchange Online, Entra ID, licensing, mail flow).
Working knowledge of Intune for device management and policy deployment.
Basic understanding of networking fundamentals including VLANs, VPNs, subnets, and firewall concepts sufficient to troubleshoot dependencies and collaborate with network engineers.