About this role
Role Overview
- Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
- Participate in online, video and audio training sessions.
- Deliver interpretation services via video and expediently type data on a dedicated device.
- Render correct concepts and meanings according to the conventions of established interpretation protocol.
- Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
- Maintain a professional demeanor throughout the video and audio interpreting sessions at all times.
- Remain calm during video and audio interpreting sessions in the event that one of the primary speakers is incoherent or upset.
- Maintain punctuality and availability during scheduled work hours.
- Follow client instructions to ensure client expectations are met.
Requirements
- Fluency in Urdu and English and skilled in the associated cultural dynamics.
- Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
- Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
- Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and remain on calls that involve sensitive subjects such as end of life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
- Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
- Must be able to adapt to any LLS technology enhancements that improve service delivery and meet client demands.
- Must be at least 18 years of age.
- Legally authorized to work in the United States.
- Must have work authorization that does not now or in the future require sponsorship of a visa.
Benefits
- Paid professional interpreter training and continuous development.
- Incentives for meeting attendance targets.
- A variety of benefits including but not limited to: Medical, Dental, Vision, Employee Assistance Program (EAP), Accident, Critical Illness & Life, AD&D, Insurance Package, Inpatient Hospital, Short Term Disability, and 401K Retirement.
- Employee Referral Program.
- Advancement opportunities within the organization.
- Interpreter support.
- An inclusive and diverse work environment.