Service inbound corporate and government travel requests
Delivery extraordinary customer service to all Altour clients
Greet all clients with enthusiasm
Provide consultative service to travelers and travel arrangers throughout the booking process
Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed
Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act
Secure the lowest air/car/hotel rates available at time of booking
Utilization of client and Altour negotiated programs when applicable
Utilize GDS low fare search capabilities
Maintain goal expectations in the following areas: Productivity – measured by transactions per month. Quality – minimal customer service issues. Customer experience – measured through call monitoring performance and customer surveys
Additional administrative duties as requested

Corporate Travel Consultant

Key skills