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Senior ServiceNow Developer at Abacus Group | JobVerse
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Senior ServiceNow Developer
Abacus Group
Remote
Website
LinkedIn
Senior ServiceNow Developer
United States
Full Time
2 hours ago
No H1B
Apply Now
Key skills
ITSM
ServiceNow
AI
Generative AI
Analytics
Communication
About this role
Role Overview
Provide strategic input on ServiceNow best practices, emerging features, and platform efficiencies.
Translate complex business requirements into scalable, maintainable ServiceNow solutions.
Lead development initiatives end-to-end, including planning, stakeholder engagement, and execution.
Design and implement configurations compatible with a domain-separated ServiceNow architecture.
Architect and extend custom applications, integrations, and workflows aligned with platform standards.
Act as a subject matter expert (SME) for ServiceNow platform components, custom applications, and integrations.
Troubleshoot and resolve platform issues in accordance with standard change and release management procedures.
Perform regular audits, maintenance, and optimization to ensure data integrity, performance, and platform consistency.
Support technical proposal development and onboarding activities for new clients.
Deliver ServiceNow-based automation initiatives that meet or exceed defined ROI and operational objectives.
Collaborate with client stakeholders to align platform capabilities with business outcomes.
Maintain and evolve platform standards, architectural documentation, and development best practices.
Update internal process and technical documentation to reflect new features and enhancements.
Communicate platform changes and their impacts clearly and proactively to both technical and non-technical stakeholders.
Work with ServiceNow AI and Generative AI features (such as Now Assist) as part of broader automation and platform initiatives.
Incorporate AI into workflows including incident or case summarization, resolution assistance, or knowledge support, where it adds value.
Participate in prompt design and tuning within ServiceNow’s AI tooling to improve accuracy and usability.
Support or extend Conversational AI, Virtual Agents, or AI Search through configuration, scripting, or flow development.
Contribute to responsible adoption of AI to enhance efficiency, user experience, and operational outcomes across the platform.
Requirements
Minimum 5 years of hands-on ServiceNow development experience.
Proven experience working within domain-separated ServiceNow environments (strongly preferred).
Strong proficiency across core ServiceNow modules, including:
ITSM (Incident, Change, Request, Problem)
Service Catalog
ITBM / PPM
ITOM
Reporting & Performance Analytics
Experience with third-party integrations and custom application development.
Strong business process mapping, workflow design, and automation skills.
Excellent communication skills and the ability to engage effectively with stakeholders at all levels.
Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines.
ServiceNow Certified Application Developer (CAD) Required.
ServiceNow Certified System Administrator (CSA) Required.
Tech Stack
ITSM
ServiceNow
Benefits
Exposure to diverse array of technologies
Part of a team of experienced engineers who aim to deliver exceptional service
Competitive compensation
Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
Opportunities to further technical education through online courses
Positive, friendly, supportive work environment
Apply Now
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