IT Support Specialist II
United States
Full Time
2 hours ago
$55,100 - $103,810 USD
H1B Sponsor
Key skills
Problem Solving
About this role
Role Overview
- Provides technical support to the Plan's end user community
- Assists in product use, problem resolution, installation of hardware and software
- Provides support in areas of monitoring and maintaining systems
- Develops and maintains automation of processes and procedures
- Trains staff and familiarizes them on how to use computer hardware and software systems
Requirements
- 5 years’ work experience in desktop computing support environment
- Ability to communicate effectively and professionally
- Strong analytical and problem solving skills
- Knowledge of desktop software applications
- Technical understanding and 1 year work experience with Microsoft Windows sysprep
- Technical understanding and 1 year work experience administering Windows Group Policy (GPO)
- Bachelor’s Degree or two years post high school education
- Experience in configuration, setup, testing, and deployment of desktop hardware
Benefits
- Medical, Dental & Vision coverage
- Retirement Plan
- Paid Time Off
- Holidays
- Volunteer time off
- Incentive Plan
- Tuition Reimbursement
- Supportive work environment