Lead several software engineering teams, including people managers, senior engineers, and onshore and offshore team members
Set the technical direction for AI‑powered voice systems, including automated phone menus (IVR), conversational AI, and system integrations
Work closely with Product, Architecture, Security, and Operations teams to deliver reliable and secure voice platforms
Guide the move from older voice and IVR systems to modern, cloud‑based, AI‑enabled solutions
Ensure systems run smoothly by focusing on uptime, performance, issue resolution, and continuous improvement
Set clear engineering standards for quality, security, monitoring, and safe development practices
Manage large, long‑term projects that involve multiple teams, vendors, and business partners
Develop strong leaders and teams by supporting growth, training, and future leadership planning
Clearly communicate progress, risks, and needs to senior leaders and executives

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience
8 or more years of software engineering experience, including at least 5 years leading managers or large teams
Experience delivering large, customer‑facing technology platforms that must be highly available and reliable
Strong understanding of modern software design, cloud technologies, APIs, AI, and distributed systems
Proven ability to lead large teams and work effectively across different departments
Experience managing complex projects and working with external vendors or partners
Strong communication skills and comfort presenting to senior leaders.

Director, Software Engineering – Voice Self-Service

Key skills