Senior Manager, Patient Services Product Owner

Role Overview

• Own and manage the integration backlog and roadmap, prioritizing features and enhancements across Polaris CRM and connected systems.
• Define API contracts and non-functional requirements to ensure secure, scalable, and high-performing integrations.
• Develop and maintain release plans for integration components, ensuring alignment with business priorities and compliance standards.
• Translate complex business requirements into scalable solutions.
• Define and enforce configuration standards to maintain consistency and quality across all CRM components.
• Develop and maintain the end-to-end product vision and 18-month roadmap.
• Champion the voice of the customer in all configuration decisions, ensuring solutions deliver exceptional usability and business value.
• Collaborate closely with Business Analysts, Admins, and Development teams to plan and execute sprints that meet delivery timelines and quality expectations.
• Lead technology selection and vendor evaluation processes, including contracting and implementation, to ensure optimal solutions and cost efficiency.
• Provide technical leadership and oversight for multiple concurrent projects, ensuring on-time, on-budget, and compliant delivery.
• Maintain governance and prioritization frameworks, enabling transparent decision-making and effective resource allocation.
• Manage project budgets and actual spend, ensuring financial accountability and adherence to commercial and digital processes.
• Review functional and technical designs to confirm usability, scalability, and alignment with business objectives.
• Actively participate in program governance, communicating goals, progress, and impact to stakeholders at all levels.

Requirements

• Bachelor of Science degree in Information Management, Computer Science, Engineering, or Technology Management.
• 6 + years of experience in product solutions management, preferably in the pharmaceutical industry.
• 5+ years of experience in business analysis, requirements definition, and/or project management.
• Proven success delivering solutions using Agile development methodologies (e.g., SAFe, Disciplined Agile).
• Strong analytical skills and ability to communicate complex technical concepts to non-technical audiences.
• Experience managing cross-functional teams and vendor relationships.
• Strong financial and budget acumen.
• Proficiency in Microsoft Office tools (Project, Word, PowerPoint, Excel).

Benefits

• 401(k) plan with Pfizer Matching Contributions
• Additional Pfizer Retirement Savings Contribution
• Paid vacation
• Holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits to include medical, prescription drug, dental and vision coverage