Own and lead engagement strategy for a portfolio of strategic and enterprise-level customers, acting as the senior escalation point post-implementation
Build and maintain strong executive relationships, positioning LexisNexis Risk Solutions as a trusted advisor and strategic partner
Define and drive multi-year customer roadmaps, aligning business objectives with LexisNexis Risk Solutions capabilities
Lead, mentor and develop a team of Engagement Managers, providing coaching, performance feedback and career development support
Establish best practices, engagement frameworks and delivery standards across the team
Support resource planning, prioritization and capacity management across accounts
Demonstrate deep expertise across fraud, identity and risk management, applying industry best practices to customer use cases
Guide the development and execution of fraud strategies, solution customization and complex functional configurations
Provide strategic oversight on solution adoption, optimization and value realization
Partner with Sales, Pre-Sales, Product and Marketing teams to shape account strategy, influence roadmap priorities and support growth initiatives
Act as a senior SME and industry liaison, contributing thought leadership, customer insights and domain expertise to internal and external initiatives

Extensive experience in consulting, professional services, financial services or banking
Strong understanding of the financial services industry, with deep knowledge of fraud and risk-related domains
Proven experience leading complex customer engagements and managing senior stakeholder relationships
Demonstrated people leadership experience, including mentoring or managing high-performing teams
Ability to work effectively with highly technical teams and translate complex concepts for executive and non-technical audiences
Strong problem-solving, strategic thinking, and decision-making skills
Experience with rule engines and fraud solutions is a strong asset
Fluency in English
Fluency in one additional language (French, Spanish, German, Russian or Italian) preferred

Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work

Lead Engagement Manager

Key skills