Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies
Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day
Responsible for the accurate handling and timely execution of any policy worked
Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client's financial guidelines
Report any potential fraudulent, money laundering, or unethical requests that have been reviewed
Perform other related duties as assigned or required daily
Must provide an elite customer service experience via letters or phone calls made internally or externally
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

High School Diploma as minimum degree (will be required to provide)
2 minimum years of Individual Life Insurance experience is mandatory
2 minimum years of death claims full cycle processing experience is mandatory
Working knowledge of life insurance products and applicable policies, procedures, and guidelines
Microsoft Office and MS Teams work experience
Great typing and documenting skills
Empathy, sensibility and high sense or touch are necessary for the type of support we provide to our customers
Inbound/outbound customer service experience, communication skills and phone etiquette are required
Great ability to multitask between client´s applications and DXC systems

Individual Life Insurance Death Claims Analyst

Key skills