Leading advanced troubleshooting activities in collaboration with vendors and third‑party support teams
Planning and implementing standard or emergency changes within your technology scope
Proactively identifying and addressing service quality issues
Participating in project delivery and the full Problem Management lifecycle
Staying current with customer environments, business needs, support processes, and emerging technologies
Taking part in on‑call duties as part of a rotating schedule

Degree or diploma in Computer Science or similar field, or equivalent practical experience
3+ years (Mid) / 5+ years (Senior) of experience in IT, ideally in Network Security support
Strong technical knowledge of Proxy technologies and Firewall solutions (Checkpoint, Cisco, Fortinet)
Hands‑on experience with: Proxy technologies – McAfee Skyhigh (or equivalent vendor products); IPS/IDS solutions; Load Balancers and ASM modules (F5 or similar)
Solid understanding of security threats and mitigation practices
Knowledge of ITIL processes and experience working in DevOps-oriented environments
Strong autonomy, analytical mindset, and problem‑solving ability
Fluent English skills
Nice to Have: Technical or practical experience with Cisco ISE; Scripting/automation: Terraform, Python, Ansible, GitLab CI/CD, or similar tools; Hands‑on experience with Infoblox DNS/DHCP; Background in large-scale enterprise environments

Proxy/Network Security Engineer – Mid and Senior Level

Key skills