Product Manager, Customer Identity – Access Management

Role Overview

• Own and balance the CIAM product roadmap across operational stability, enterprise initiatives, and longer-term security and capability maturation aligned with enterprise CIAM strategy
• Define product vision, goals, and success metrics for CIAM as a shared platform capability
• Prioritize initiatives based on customer impact, business value, and delivery feasibility
• Translate CIAM architecture and strategy into epics, features, user stories, and acceptance criteria
• Analyze and define end-to-end customer, administrator, and internal workflows related to authentication, access, and onboarding
• Document functional and non-functional requirements, dependencies, and system interactions
• Partner with UX and Product teams to deliver a cohesive customer identity experience across products
• Define requirements for customer self-service, customer administrator workflows, and internal support processes
• Act as the primary CIAM intake and prioritization point for enterprise initiatives that depend on CIAM
• Assess CIAM capacity, sequencing risks, and operational impacts for enterprise initiatives, and proactively communicate constraints and tradeoffs to stakeholders
• Coordinate CIAM delivery across multiple product, platform, and engineering teams
• Manage dependencies, sequencing, and delivery risks across shared services and consuming applications
• Facilitate alignment between Customer Experience, Product, Engineering, and Information Security stakeholders
• Drive adoption of CIAM capabilities through standard integration patterns and documented best practices
• Support product teams during CIAM onboarding and integration including active consultation, issue resolution, and post-integration stabilization
• Partner with platform and operations teams on release planning and change management
• Track and report on CIAM product metrics related to adoption, reliability, and customer experience

Requirements

• 6+ years of experience in Product Management, including ownership of platform or shared services products
• Experience translating technical architectures into actionable product roadmaps and backlogs
• Strong background in requirements gathering, workflow analysis, and systems thinking
• Proven ability to coordinate delivery across multiple teams and stakeholders
• Excellent communication skills with technical and non-technical audiences
• Experience working with CIAM, IAM, or identity-adjacent platforms (preferred)
• Familiarity with identity concepts such as SSO, MFA, federation, and role-based access (preferred)
• Experience supporting SaaS platforms or enterprise shared services (preferred)
• Experience working in regulated or high-availability environments (preferred)
• Strong documentation and process-mapping skills (preferred)

Benefits

• Competitive compensation
• Incentives
• Benefits