Key skills
JavaMongoDBMySQLRabbitMQReactRedisRuby
About this role
Role Overview
- Engagement with internal employees to accurately detail issues sent to the ticketing system
- Detect and solve production issues and bugs within the development environment
- Engage with the Engineering team to raise bugs, problems or information gaps
- Maintain documentation related to solving common issues
- Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads
Requirements
- 1-5 years of experience in software maintenance and support
- An understanding of web applications
- ours are written in RoR, Java and React
- Knowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQ
- Strong categorization skills and the ability to find ways to improve our ticketing system
- Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner
- Fluent in English, as it is the company’s working language
Tech Stack
- Java
- MongoDB
- MySQL
- RabbitMQ
- React
- Redis
- Ruby
Benefits
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start
- Our immersive Global Induction Program
- Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!